Support
HeartLedge is in closed alpha, so support goes straight to a person.
What to include
Anything you can tell us helps. These four get you an answer fastest:
- Your account email
- What you were trying to do
- What you expected to happen and what happened instead
- Roughly when it happened
If it involves a client’s payment or a session that was already booked, say so in the subject line so we can pick it up first.
Working with a coach?
If you are a client rather than a coach, you do not have a HeartLedge password and there is nothing here to sign into. Your coach has their own portal page, and it emails you a one-time sign-in link whenever you need one.
The quickest way in is the portal link your coach sent you, usually in your welcome or booking email. If you cannot find it, ask your coach to resend it, or write to us at support@heartledge.com with your coach’s name and we will point you to the right page.
Found a bug?
Send it. You are one of a small number of coaches using HeartLedge right now, so what you report genuinely decides what gets fixed next.